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SAMPLE AGREEMENT — NOT EXECUTED. Existing CMS specialist appointment terms are reproduced below for application review. No service is purchased or agreement executed on this demonstration page.

Specialist In-person Appointment Booking Agreement

Sample order 58021 · CNY 720.00 · Alipay (not enabled)

Service description: Appointment coordination support as agreed with your coordinator.

This Specialist In-person Appointment Booking Agreement (version CMS-APPT-v1.0) is made between China Medical Services, operated by Suzhou Fenglin International Travel Service Co., Ltd. ("the Platform"), and the Client identified above.本《专家面诊挂号预约服务协议》由苏州枫林国际旅行社有限责任公司运营的 China Medical Services（平台）与上方客户签订。

1. Booking service only

We arrange one outpatient specialist registration or appointment at the hospital and department specified in your order and Additional Terms. Our service is limited to submitting the booking request, liaising about availability and communicating the confirmed registration or appointment details. It does not include a medical consultation by the Platform, treatment planning, hospital beds, admission, surgery arrangements, airport transfers, on-site companionship, interpretation or inpatient support.仅限挂号预约：平台为订单及补充条款所列医院和科室代办一次专家门诊挂号或面诊预约，仅负责提交挂号预约申请、沟通号源及提供确认的挂号或预约信息。本服务不包含平台提供的医学会诊、治疗方案、床位、入院、手术安排、接送机、现场陪诊、口译或住院支持。

2. Hospital decisions and availability

Appointment availability, the clinician on duty and the actual consultation date are controlled by the hospital. A named specialist or date is guaranteed only if the hospital has confirmed it in writing. If the requested booking cannot be secured, we may propose another option, which requires your agreement; you are not required to accept a substitute. If no agreed booking can be secured, the refund policy below applies.医院决定与号源：号源、实际出诊医生及面诊日期由医院决定。只有医院已书面确认的指定专家或日期，才作为确认安排。无法取得所申请预约时，平台可提出其他方案，但须经您同意，您无义务接受替代方案；无法取得双方同意的预约时，适用下方退款政策。

3. Fees

The order amount is the Platform's booking service fee only. Hospital registration and consultation fees, tests, medicines, treatment and surgery charges are not included and are paid directly to the hospital. No service fee is credited toward later services. Travel and accommodation are your responsibility.费用：订单金额仅为平台挂号预约服务费，不包含医院挂号费、医生诊费、检查、药品、治疗或手术费用，该等费用由您直接向医院支付。服务费不抵扣后续服务费用。差旅与住宿自理。

4. Completion and subsequent care

The booking service is delivered when we provide hospital-confirmed registration or appointment details. Whether any examination, treatment, admission or surgery is appropriate after the in-person consultation, and how it is arranged, are matters for the hospital and its clinicians. No such subsequent care or arrangement is promised under this booking order.交付与后续诊疗：平台提供医院确认的挂号或预约信息，即完成本项挂号预约服务。面诊后是否检查、治疗、住院或手术，以及如何安排，由医院和医生决定，本挂号预约订单不承诺任何后续诊疗或安排。

5. Client preparation

Provide accurate identity and booking information, follow the hospital's registration rules, bring the required records and attend at the confirmed time. Tell us promptly if your plans change. Do not book travel before the appointment is confirmed. The Platform is not a medical institution and this is not an emergency service.客户准备：提供准确身份及预约信息，遵守医院挂号规则，携带所需资料并按确认时间就诊；计划变化请及时通知平台。预约确认前请勿安排出行。平台不是医疗机构，本服务不是急救服务。

Refund policy 退款政策

Platform unable to secure your booking平台未能取得预约安排	100%
Hospital declines for medical reasons医院因医学原因拒收	100%
Visa denied, unable to travel签证被拒，无法成行	50%
You cancel 7+ days before the service date提前 7 天以上取消	50%
You cancel within 7 days / no-show7 天内取消或未出现	No refund 不退
After services have commenced服务已开始	No refund 不退

Limitation of liability 责任限制

We are responsible for coordination services only and are not liable for the medical actions, results or errors of any hospital or third party. Our total liability shall not exceed the service fee you have paid. Neither party is liable for delays or failure caused by force majeure (epidemics, government action, natural disasters, flight cancellations). Nothing excludes liability that cannot lawfully be excluded.责任限制与不可抗力：平台仅对协调服务负责，不对医院或第三方的医疗行为及结果负责；赔偿总额以您已付服务费为上限；因不可抗力（疫情、政府行为、自然灾害、航班取消）造成的延误或无法履行，双方互不担责。 依法不得排除或限制的责任不受本条限制。

Privacy electronic signature and governing law 隐私电子签名与适用法律

Your information is used only to deliver the Services, in line with China's Personal Information Protection Law (PIPL) and our Privacy Policy. Ticking the consent box, signing by hand in the signature box and completing payment together constitute your valid electronic signature of this Agreement. This Agreement is governed by the laws of the People's Republic of China; disputes are resolved by negotiation, failing which by arbitration at the Suzhou Arbitration Commission. If the English and Chinese texts differ, the English text prevails.隐私、电子签名与适用法律：您的信息仅用于提供服务（符合 PIPL 及隐私政策）；勾选同意+手写签名+完成支付共同构成本协议的有效电子签署；本协议适用中华人民共和国法律，争议协商不成提交苏州仲裁委员会仲裁；中英文不一致时以英文为准。